General terms and conditions

How does a contract between a guest and the Hotel Waldhuus comes into effect?
A contract comes into effect with every booking made in writing, by telephone, electronically or in person, and with the delivery of our booking confirmation

When does a guest agree to the terms and conditions of the Waldhuus Davos?
You agree to the terms and conditions with every booking by written confirmation, telephone, electronicly or in person. The terms and conditions can always be retrieved on the website www.waldhuusdavos.ch.

What can be cases that allow the Hotel Waldhuss Davos to change the advertised prices?
Prices may be changed in the event of newly introduced or increased government levies, changes in exchange rates as well as clearly explainable printing errors.

What are the cancellation or rebooking conditions of the Hotel Waldhuus?

• Changes / cancellations up to 8 days before arrival are free of charge.
• Changes / cancellations 7 - 1 day before arrival: 100% of the price will be charged
• No-show or cancellation of the arrangement: 100% of the price will be charged

In cases of hardship, the cancellation costs will be covered by a cancellation costs insurance, if the guest has taken out such an insurance. The application for reimbursement needs to be done by the customer.

Is another person accepted as a substitute for the booking if the guest does not show up for the arrangement?
Yes, another person is accepted, if she/he takes over the existing reservation under the same conditions. The hotel must be notified of the substitute person early before arrival. The original guest remains to be the contractual partner and takes over all liabilities.

May a reservation be cancelled by the Waldhuus Davos
Yes, in the event of force majeure such as political unrest, strikes, catastrophes, etc., cancellations may be made by the Mountain Hotels due to safety reasons.

Will I receive a refund/compensation in case of any disruption during my stay?
No, disruptions such as noise and/or operational restrictions do not entitle guests to any compensation or refund.

By when must claims for compensation be made?
Claims must be made in written form to the hotel immediately, at the latest within 2 weeks after return.

Do the Waldhuus Davos have any liability to the guest due to omissions on the part of the guest, unforeseeable and unavoidable omissions on the part of third parties, or force majeure?
No, the Waldhuus Daovs do not take over any liability for the above-mentioned cases.

Can a hotel room be occupied by more persons than indicated on the booking confirmation?
No, the hotel room may only be used or occupied by the number of persons (including children) indicated on the confirmation.

Who is liable for damages in the hotel room?
The guest is liable for any damage unless he/she can prove that it occurred through no fault of his/her own. Damages must be reported immediately to the hotel reception..

Where can I find information regarding a refund for ski passes?
Detailed information about ski pass regulations can be found in the general terms and conditions of the Davos Klosters Bergbahnen AG.

Where can I find information regarding data protection?
Detailed information on data protection is recorded for the entire Davos Klosters Bergbahnen AG under the data protection ordinance

What is included in the Davos Klosters Premium Card?
All information about the Davos Klosters Premium Card can be found with one click.